Yes. We want you to be happy with your purchase. If you receive a watch you have 14 days to decide whether or not you like it.

Remember, you can only return unwanted goods if they are in original condition and unworn.

If you receive a watch and you don’t like it you have 14 days from the day of receipt to send your watch back to us.

If we do not receive your watch back within 14 days you will not be entitled to a full refund. At our discretion we may choose to offer you an exchange or credit note.

Any watch that is purchased between 1st November and 23rd December are considered purchases for Christmas. The returns period for all of these purchases is extended until usually the first week of January. We will normally update our website in the run up to Christmas to let you know exactly when you need to return a Christmas purchase.

Other than that your returns rights are more or less the same as normal.

Firstly print off our Returns Form and follow the instructions on the form

If you do not have access to a printer or cannot open the link we will need you to include the following information included in the parcel with your returned watch:
Order Number
Your Name
Your Postcode
Date of Return
Details of item being returned
Reason for return
How do you want us to proceed (Refund / Repair / Exchange etc.).

All packages returned should be marked for the attention of ZG Returns Department and sent to the following address:
ZG Returns Department
50 Irwell Chambers
9 Union Street
Liverpool
L3 9UA

We recommend that you use a service which insures you against loss and allows you to track the item should it get lost. We accept no responsibility for returned items until they arrive on our premises. We also accept no responsibility for the costs incurred with sending an unwanted watch back to us.

Once we receive a watch you will be sent an email to confirm safe receipt.

We are more than happy to refund you the full cost of the watch so long as the watch is in pristine condition, has been unworn and was sent back with the original packaging, manuals, tags and warranty cards (where applicable).

We reserve the right to refuse a full refund and will inspect your returned watch very carefully. We must be 100% sure that the watch remains resalable. Here are some reasons why a refund would be refused:

- If there any signs of prolonged use (dirt / excessive sweat build up)
- Strap has been adjusted
- Aesthetic damage such as scratches or scuff marks
- Items are missing from the return like tags, manuals, boxes etc.

We also reserve the right to charge an admin charge of up to £5.00 for any reason where we see fit.

Additional charges made during purchase, such as expedited delivery or gift wrapping, are non-refundable.

We aim to carry out refunds within five working days from the date of receipt. It is worth noting that transfers between banks can add a few days for actual funds transfer.

Once we have processed your refund you will be notified by email.

Firstly we apologise that your watch arrived faulty. We check each watch prior to dispatch but it’s not always possible to spot every defect.

We recommend that you contact us by email informing us in detail what the fault is. We will then inform you of how to proceed. In most cases we will need you to send your watch back to us for a refund or exchange. See above on how you should do this.

Should the watch arrive back to us with a genuine fault we will be more than happy to refund you the cost of postage to the maximum value of Royal Mail Special Delivery Service.

You’ll need to contact us by email explaining the problem in detail. We will also need to know how long you have had the watch and whether or not you purchased it from us. We will then let you know how proceed. Obvious scenarios might be:
- We would send you out a spare part to resolve the fault.
- We would contact you by phone to see if the issue can be resolved with instructions.
- We would request that you send the watch back to us for inspection.
- We would request that you send it back to the manufacturer under their warranty.