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- Are you guys real?
- Do you have a shop?
- Are you authorised dealers?
- Are your watches the real deal?
- Is everything in stock?
- Do prices include VAT?
- Do you price match?
- How long does it take for you to deliver?
- How much for delivery?
- Where do you deliver?
- How is my watch delivered?
- How do I pay?
- What happens to all my private details?
- How can I track the progress of my order?
- Can I cancel an order?
- Can I return a watch?
- What’s your policy for faulty watches?
- Will you guys be sending me loads of junk mail?
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Are you guys real?
We are indeed! We’re a limited company and therefore a fully paid up member of the British Companies House, we’re also VAT listed. This means that you can find us online and confirm all our details found here with official government websites.
Also, for your comfort we take the law very seriously so you’ll be in safe hands shipping with us. You can check our online authentication here.
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Do you have a shop?
We’re afraid not. We do have plans for the future but at the moment we cannot offer customers the opportunity to view a watch before purchasing. But remember we offer a 14 day money back guarantee so you can rest assured that you can return any watch for full refund within 14 days.
Although we have offices in Liverpool, our dispatch depot is located elsewhere for security purposes.
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Are you authorised dealers?
We are authorised UK dealers for all of our watches. All of the models on our website are authentic and will be fully covered by their respective warranties.
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Are your watches the real deal?
They are! They come with their original box and/or packaging with instruction booklets as well as a ZG stamped warranty card. All of our watches are sourced from authorised suppliers or are delivered straight from the manufacturers and will have all of the necessary logo and engraved detail to prove their authenticity.
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Is everything in stock?
Most of the time! Watches that are in stock will have a “Next Day Delivery” note below the image of each individual watch. For watches not in stock or on back order you will normally see enough information on each individual watch page for your needs.
We aim to have our website 99% correct at any one time. Occasionally you may order a watch that says “Next Day Delivery” where the watch is not in stock. When this is the case we aim to inform you by email ASAP.
We advise that if you urgently need a watch that you contact us on 0151 2271614 so that we can put one aside for you to guarantee dispatch.
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Do prices include VAT?
They do! All of our prices listed underneath each watch are inclusive of VAT. If you live in the UK and decide for the free shipping charges you need not pay more than the listed price of the watch.
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Do you price match?
We’ll try! Though I’m afraid that we cannot guarantee we’ll be able to meet every competitors price. Please remember that we do not match the prices of companies outside the UK, nor will we match any prices where the competitor does not actually have the item in stock.
Also, we’re afraid that we are unable to match prices on eBay.
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How long does it take for you to deliver?
If you live in the UK, order before 12pm and choose to the correct option we can have a watch to you for the next morning (assuming it’s in stock and not including Sunday). For further information on delivery times and costs please visit our Delivery Details Page.
For customers living out side the UK, please visit our International Customers Page.
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How much for delivery?
All watches can be sent free of charge to UK addresses though delivery times may differ depending on the order value. Please visit our Delivery Details Page for further information.
For customers living out side the UK, please visit our International Customers Page.
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Where do you deliver?
The UK is our primary market and most watches are delivered next day.
Most of the EU and a few other selected countries are also delivered to. Please visit our International Customers Page for more information.
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How is my watch delivered?
For UK customers we use Royal Mail special delivery and 1st Class Recorded. The service used depends on the value of the watch ordered as well as the service chosen.
Because we use the Royal Mail signed for services we do need a signature. Should you not be in at the time of delivery the post man should leave a “While You Were Out” card allowing you to visit you local sorting office to pick the parcel up or ring to arrange for redelivery.
For further information please visit our Delivery Details Page.
For customers living out side the UK, please visit our International Customers Page for further information about delivery methods.
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How do I pay?
The easiest way is to place the order online and use our WorldPay service using a well known credit or debit card. If you have a PayPal account you can also pay using their email payment service. We can also take cash transfers and cheque payments though these methods will result in a delay in delivery.
For further information please visit our Payment Methods Page.
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What happens to all my private details?
When you open an account with us we will have access to you personal contact details. These are stored on a secure server and can only be accessed by employees of ZG Watches. We comply fully with the Data Protection Act.
Should you pay by card your card details will be dealt with by WorldPay who comply with the various laws regarding banking practices in the UK. Choosing to pay by PayPal means that you log into your own private account during the order process, PayPal will then confirm payment with us via email so we’ll never actually have access to your private account.
For further information please visit our Privacy Policy Page.
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How can I track the progress of my order?
Once you’ve created an account with us you can access this any time you want and view your order and its progress. We also send out a few emails for any major updates concerning your order, again you’ll be able to access these in your account.
At the moment we do not offer tracking numbers online just yet.
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Can I cancel an order?
You can! Should you place an order by mistake and want to cancel for a full refund this is not a problem. However, please be advised that to guarantee a cancellation you will need to contact us ASAP. Otherwise we may already have dispatched your order.
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Can I return a watch?
Of course! You can have the watch for up to 14 days to decide whether or not you like it before returning to us for a refund.
For further information please visit our Returns Policy Page.
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What’s your policy for faulty watches?
It depends largely on how long you’ve had the watch, what the fault is and the actual brand of watch. Each case is dealt with on an individual basis though we will always endeavor to help as much as we possibly can to get your watch back in working order.
For further information on our policy for faulty watches please visit our Returns Policy Page and Warranty Information Page.
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Will you guys be sending me loads of junk mail?
Not really. If you so choose you need never receive any emails from us unless it’s to do with your actual order.
For those that do want to receive general and witty information emails from us it is our policy to send a maximum of 12 per year so we won’t overload your inbox.
For further information please visit our Privacy Policy Page.
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01 The One
